Last Updated: 2-10-2025
Ogera.ae provides a 2-year warranty on products from the date of delivery against manufacturing defects.
2.1 What is Covered:
This warranty covers defects in materials and workmanship under normal use as intended by the manufacturer.
2.2 What is Not Covered:
This warranty does not cover:
-
Damage caused by accidents, misuse, abuse, or improper installation.
-
Damage from neglect, failure to follow the manufacturer's instructions, or unauthorized modifications/repairs.
-
Normal wear and tear (e.g., scratches, dents from use).
-
Consumable parts (e.g., light bulbs, filters) unless they are defective upon arrival.
-
Products where the serial number has been removed or tampered with.
2.3 Warranty Claim Process:
-
Report the Issue: If you suspect a manufacturing defect, contact our support team immediately at info@qualityprime.ae with your order number, product details, and a clear description (and photos/video) of the issue.
-
Troubleshooting: Our team may guide you through basic troubleshooting steps.
-
Assessment & Solution: If a defect is confirmed, we will arrange for one of the following:
-
Repair: We will facilitate the repair of the product through an authorized service center.
-
Replacement: If the product cannot be repaired, we will replace it with the same or a comparable model.
-
Refund: If repair or replacement is not possible, a prorated or full refund may be issued.
-
2.4 Manufacturer's Warranty:
Please note that some products may come with an additional international manufacturer's warranty. Our 2-year warranty is provided by Ogera.ae and works in conjunction with any manufacturer's coverage to ensure you are protected.
My Wishlist
Wishlist is empty.