Privacy Policy

Last Updated: 2-10-2025

1. Introduction
Ogera.ae ("we," "us," "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our site Ogera.ae or make a purchase.

2. Information We Collect
We collect the following information:

• Personal Identifiers: Name, shipping address, email address, phone number.

• Order Information: Products purchased, order history, payment details (handled securely by our payment processors like Shopify Payments, Telr, etc.). We do not store your full credit card details on our servers.

• Technical Information: IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

3. How We Use Your Information
We use your information for the following purposes:

• To Fulfill Your Order: Processing payments, arranging shipping, and providing invoices/order confirmations.

• Communication: Communicating with you about your order, responding to inquiries, and sending important account-related information.

• Marketing (with Consent): With your explicit consent, we may send you marketing emails about new products, discounts, and promotions. You can opt-out at any time.

• Improving Our Store: Analyzing customer behavior to improve our website, products, and services.

4. Sharing Your Information
We share your information with third parties only to help us use it, as described above:

• Service Providers: We share information with Shopify (our platform), payment gateways, and shipping companies (e.g., Aramex, Emirates Post) to fulfill your order.

• Legal Compliance: We may disclose information if required by law or to protect our rights, in compliance with UAE regulations.

5. International Transfers
Your data may be processed through servers located outside the UAE (e.g., Shopify's servers). We ensure any such transfer is protected by adequate safeguards as required by UAE data protection principles.

6. Cookies
We use cookies to maintain your shopping cart, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, but this may affect site functionality.

7. Your Rights (Under UAE Law)
You have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your personal data, subject to legal obligations we have (e.g., retaining transaction records for VAT purposes as required by the UAE Federal Tax Authority).

• Opt-out of Marketing: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails.

To exercise these rights, please contact us using the details below.

8. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements (e.g., UAE commercial and tax laws require retaining records for 5+ years).

9. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to this Privacy Policy
We may update this policy periodically. We will notify you of any changes by posting the new policy on this site.

11. Contact Us
For privacy-related questions, to exercise your rights, or to make a complaint, contact us at:

• Email: info@qualityprime.ae

• Address: Post Box No. 341 871, Office No. GR - 06/F, Ground Floor, Abu Hail Centre, Abu Hail St, Deira Dubai, UAE